Privacy Policy

Effective Date: March 5, 2026

At Houlden Homes, we value the trust you place in our family business.
This policy outlines our commitment to protecting your information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information Collection & Express Consent

We only collect personal information (such as your name, phone number, and project address) when you voluntarily provide it through our "Let’s Work Together" form. To ensure transparency, we require users to acknowledge our privacy disclaimer via a mandatory checkbox before any information is submitted. By checking this box, you provide express consent for us to use these details strictly for project consultation and quoting purposes.

2. Technical Data & Security

Our website utilizes SSL (Secure Socket Layer) encryption to protect data during transmission. To ensure site security and performance, our hosting platform may automatically collect limited technical data (such as IP address or browser type). We do not use this data for tracking, profiling, or marketing purposes.

3. No Disclosure to Third Parties

Houlden Homes does not sell, rent, or trade your personal information. We may provide your contact details as a referral to our network of independent Red-Seal Professionals only when necessary to fulfill your specific renovation or repair request.

4. Data Retention

We retain personal information only as long as necessary to provide your quote or complete your project, in accordance with our operational and legal requirements.

5. Your Rights & Recourse

You have the right to access, correct, or request the deletion of your personal data at any time. You may also withdraw your consent by contacting Patrick Houlden directly:

Unresolved concerns may be directed to the Office of the Privacy Commissioner of Canada.